Return Policy

Returns:

If you as a consumer decide that you do not want any item which was bought on the Website/Apps and we have delivered, then provided that it is returned to us in its original and unused condition, not fitted in anyway and dispatched within 14 days of delivery unless otherwise agreed prior with Boier Haat™ we will exchange it or offer a refund for the product. The consumer is responsible for the cost of returning the item. A re-stock charge of 15% minimum may be applied subject Boier Haat™ discretion for diminished value.
At the discretion of Boier Haat™, any goods supplied correctly by as ordered by the customer provided that it is returned to us in its original and unused condition, NOT fitted in anyway and within 3 days of delivery unless otherwise agreed prior with Boier Haat™, we will exchange it.
The customer is held responsible for the return of the goods to Boier Haat™ unless prior arrangements are made with Boier Haat™.
Refunds will only be given once the goods have been returned in good order and in its original packaging. Please take reasonable care of the Goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied to you, if the loss is the result of unnecessary handling of the goods by you. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Good(s).
No refund or return will be accepted on "Auctioned" goods that are a part ordered by Boier Haat™ on behalf of the customer. These are not stocked items and therefore will not be accepted for a return or refund. Any goods listed as "Auctioned" will also NOT be eligible for any refunds, even if wanting to be returned before the 14 days, "Auctioned" means specifically ordered for your purchase and therefore non-returnable.
Goods must be checked prior opening any package, opaque or transparent. No responsibility whatsoever is accepted for the damage or associated parts of any goods.
We will normally refund any money due to you using the same method originally used by you to pay for your purchase. This may take your bank approximately 3-5 working days from the date the refund is processed by us.

Please Note: We will not accept responsibility for loss or damage of returning Goods during transit.

Please post returns to the following address:

A-25/8, VIP Park,

Narayantala (W)

Kolkata - 700101

West Bengal

India

This returns policy does not affect your legal rights.

Cancellation of Orders:
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Boier Haat™ website www.boierhaat.com, or by phoning us on +91 7044472233 within 10AM to 5PM.

We shall have no liability for incorrect Goods purchased by you online for foreign registered cars once the cancellation period ends 14 days after delivery.

We aim to process and dispatch all orders taken before 3pm within the next day of purchase. Delivery transit time, depends on geographical area but we aim to deliver within 3-5 working days if the address is in India.

To exercise the right to cancel email customer services on orders@boierhaat.com or call +91 7044472233 to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Defective Goods

If any goods are required to be replaced, for whatever reason, Boier Haat™ will only deliver to the original address the goods were shipped to.
If you purchase a product from us that are found to be faulty we will supply a replacement or arrange for a refund of the purchase price if a replacement is not available. To arrange the return of the defective goods please contact our office on +91 7044472233 or email orders@boierhaat.com. Upon receipt of the product we will examine it or we may have to return it to the publisher for examination before it can be accepted as a defective item. We aim to dispatch a replacement product or refund your money within 14 days or a reasonable period.

Defective Goods - Overseas

If shipped by Boier Haat™ outside of India then it will be the customers’ responsibility to return and arrange the carriage for the replacement goods.
Any goods the customer has collected and shipped out of India and found either not to fit must be returned to Boier Haat™, ndia address by the customer for any warranty on the product for whatever reason.
Boier Haat™ will not be held responsible for any carriage or transportation outside of India to bring back any defective part; this will be the sole responsibility of the customer without exception.
Warranty of any goods will only be applied to and within India.
Overseas customers whom purchase goods do so by agreeing to our Terms and Conditions without exception.
The customer must provide adequate paper work details received with the initial order, such as invoice number or Customer number in order for us to proceed with any claims. It is the responsibility of the customer and not Boier Haat™ to source and provide these details prior to any claims.

The goods should also be returned with their original box, complete packing and accessories.

If the return is due to missing or faulty parts then we will offer a replacement provided we are aware of this within 3 working days.
We will normally refund any money due to you using the same method originally used by you to pay for your purchase. This may take your bank approximately 5-7 working days from the date the refund is processed by us.
Please Note: We will not accept responsibility for loss or damage of returning Goods during transit.